Hello
I'm Islam Shamseldin
World Class Executive IT Management Professional
- Address Wesley Chapel, FL USA
- E-mail Click to e-mail directly
-
Phone
- Employment Status Currently Employed
- Three weeks notice
Welcome to my online résumé! I am Islam Shamseldin, an ROI and future state focused, detail oriented, IT leader with proven results that exceed expectations. I'm an ITIL certified, highly motivated, results-oriented leader with over 20 years of confirmed success in managing professional IT teams which have been proven to effectively meet organizational visions and objectives. Background includes advanced architecture experience in Microsoft infrastructure technologies with an emphasis on end user technologies. Critical thinker and adept negotiator who can apply extensive industry knowledge to profitable vendor partnerships and revenue-enhancing opportunities. Specialties include but not limited to: ITIL, IT management (VP level), Azure, Identity and Access Management, IT security, CAPEX/OPEX, budgeting, vendor negotiations, Problem Management, Agile, SCCM, AppSense, BeyondTrust, JAMF, VMware, Group Policies, Active Directory
Professional Skills
Work Experience
August 2023 - Present
PerkinElmer, Inc.
Global VP of End User Compute and Engineering
- Managed and mentored the performance of global team members and contractors across more than 25 locations; teams include Desktop Engineering, Application Packaging, VMware VDI, Windows Server, Messaging, Azure, and Azure Virtual Desktop.
- Originated the visionary roadmap for the End User Computing environment to include Azure, Windows 10/11 Autopilot, Intune, and M365. Additionally chaired quarterly End User Standards committee meetings.
- Pioneered the Windows 10 (64bit) build and rollout in collaboration with Desktop Engineering, SCCM, Infosec, and support teams; this also involves ensuring guidelines for maintaining CI/CD DevOps methodology for next-generation OS.
- Designed and implemented Microsoft Azure infrastructure from the ground up; this entails Prod, QA, and Dev environments, as well as management of over 300 resources.
- Served as the M365 and Azure Global Admin, supervising the entire infrastructure and implementing policies for an efficient and secure environment.
- Manage over $14MM in operating budgets; this has also involved reducing CAPEX spending by over $870K/annum, and reclaiming on average over $2MM/annum in unnecessary software licensing.
- Negotiated with vendors on products and services that have returned their investment on average within the first year and at a maximum of three years.
- Established standards for mobile devices, MDM, IAM, desktop/laptops, Azure, Microsoft and Apple operating systems, and core applications.
- Enacted delivery upon completion of projects and ensure adherence to company agile practices.
- Reviewed and evaluated KPIs, identify and address KRIs, and pinpoint KRAs to help achieve effective KPIs.
- Defined and executed a cloud adoption framework with ISO/IEC 27001 standards.
- Implemented Azure Virtual Desktop to reduce VDI costs by over 30%.
- Drove the implementation of Windows 10 Autopilot to automate the imaging process and reduce overhead.
- Migrate on-prem file shares to SharePoint Online and Azure File Shares to reduce internal data-center footprints globally.
- Analyze, negotiate, and supervise the migration of the JAMF on-prem instance to JAMF Cloud; to date, this has effectively increased availability and reduced operational costs and redundancy globally.
- Host seminars and training sessions for several teams to enhance current talent.
August 2016 - August 2023
Wiley
Global Head of End User Computing
- Managed and mentored a global team (25+ locations) of over 40 associates and contractors. Teams included were Desktop Engineering, SCCM, VDI, Windows Server, Helpdesk and Service Desk.
- Established the visionary roadmap for the End User Computing environment to include Azure, Windows 10 Autopilot, Intune and O365. Chaired Quarterly End User Standards committee meetings.
- Spearheaded the Windows 10 (64bit) build and rollout in collaboration with Desktop Engineering, SCCM, Infosec and support teams. Ensured guidelines for maintain updates and images going forward.
- Designed and implemented Microsoft Azure infrastructure (Prod/QA/Dev environments (managing over 300 resources)) from the ground up.
- As the O365 Global Admin oversaw the entire O365 infrastructure and implemented policies for an efficient and secure environment.
- Managed over $12MM in operating budgets, reduced CAPEX spending by over $870K/annum and reclaimed on average over $2MM/annum in unnecessary software licensing.
- Negotiated with vendors on products/services that have returned their investment on average within the first year and at max 3 years.
- Set the standards for Mobile devices, MDM, IAM, Desktop/Laptops, Azure, Operating Systems (Microsoft and Apple) and core applications.
- Enacted delivery upon completion of projects and ensure that delivery adheres to agile practices maintained by the company.
- Reviewed and evaluated KPIs. Identified and addressed KRIs. Pinpointed the KRAs to help achieve effective KPIs.
- Defined ServiceNow workflows with regards to EUC and incorporated Bomgar/BeyondTrust into support ticketing through ServiceNow.
- Spearheaded the implementation of Windows Virtual Desktop (reducing VDI costs by over 30%), Windows 10 Autopilot (automated the imaging process and reduced overhead), as well as migration of on-prem file shares to SharePoint Online (reduced internal data center footprints globally).
- Analyzed, negotiated and oversaw the migration of the JAMF on-prem instance to JAMF Cloud. Effectively reducing operational costs and increasing availability and redundancy globally.
- Conducted seminars and training sessions to several teams in order to enhance current talent.
- Encouraged and mentored employees on optimal courses to take to better their job role. Provided Microsoft training via SATV and Services Hub to employees where applicable.
- Strategically set the roadmap for future state technologies and increased automation.
- Ensured standards of NIST, PCI, SOX, GDPR, and Best Practices were followed. Conducted compliance reviews with German Works Council.
- Presided over EUC efforts for all mergers and acquisitions.
May 2010 - July 2016
TD Ameritrade
Director of Software Automation & Distribution
- Spearheaded the Windows 7 (64bit) rollout in collaboration with Desktop Engineering, Software Automation and Deployment and Licensing/Procurement teams. Total of 15 reporting personnel.
- Managed Application Packaging, Software and Patch Distribution, Software Licensing, L3 Support and QA teams, with direct reports from each corresponding manager.
- Liaison with business and technical units to guarantee clear objectives and process between the two units. Documented procedures and processed detailed reports of current projects.
- Mentored team managers on efficient and productive workflow, incorporating LEAN huddles and problem-solving procedures utilizing Six Sigma methodologies.
- Defined KPIs against target performance levels and represented variance from them.
- Saved over $341K CAPEX by utilizing a unique solution with external vendors for software packaging efforts. Managed $9.2M in operating budgets along with $12M in software licensing.
- Decreased employee turnover rates by incorporating employee training, exceptional accomplishment awareness and assimilating their skills to projects that will fully benefit from them.
- Interviewed and finalized hiring of highly talented team members that have increased the value of the teams’ effectiveness. Released personnel when deemed necessary.
- Conducted 1:1, team and quarterly town hall meetings.
- Invested in procuring and analyzing latest technology for backend and client facing infrastructure. Including but not limited to: Windows 8.1 builds, SCCM 2012 upgrade with Windows Server 2012, App-V 5.0 and integration of Flexera Workflow with current Remedy process.
- Negotiated with external vendors on licensing and maintenance agreements.
- Achieved several recognition rewards for outstanding service and meeting project SLA times.
- Utilized SDLC methodologies including waterfall modeling to improve software workflow lifecycle.
June 2006 - June 2008
UBS Financial
Associate Director
- Interviewed, hired, trained, managed and evaluated staff ensuring a well-run group of IT professionals.
- Managed deployments and releases for the bank with a global team of 7+ developers, ensuring SLAs are met.
- Saved the group over $120K /year, by restructuring its IT infrastructure to use a virtualized environment.
- Provided solutions to key issues with regards to the bank’s migration from XP 32-bit to a standard Windows 7 64-bit build.
- Administered AD groups along with deploying packages and Windows patches via SMS.
- Researched and proposed the implementation and integration of Microsoft System Center 2007 as part of the current restructuring.
- Performed as a liaison between the business and technical units.
- Provided daily stats to upper management on the software packaging, QA, and deployment progress.
- Conducted feasibility studies with the business units to determine a proper turnaround time for requests.
- Quality assured applications so that they may be properly released for user acceptance testing.
June 2008 - June 2010
Eden Technologies
Project Manager / Systems Administrator
- Directed the coordination of all implementation tasks involving third party vendors as well as provide consultation to clients on system implementation.
- Installed, managed and maintained MS Exchange 2007 servers including setting up the Mailbox server role, the Hub Transport server role, the Client Access server role, and the Unified Messaging (UM) server role in AD.
- Setup and managed Windows 2003 & 2008 servers (domain controllers, IIS, etc.) for the company and its clients.
- Redesigned company and clients’ websites with better user navigation and increased search engine exposure.
- Packaged new applications and troubleshot issues with already packaged applications using WFW.
- Provided onsite & remote IT consulting services to clients worldwide.
- Provided 3rd level support to field consultants ensuring issues are resolved in a timely manner.
- Assisted with the management and development of junior staff.
- Gave training courses and other team building activities, including effective project management techniques.
- Traveled to client locations outside of the NY Metro area up to 25% of the time. Weil, Gotshal and Manges Project (Law Firm): Developed and tested HP QTP environment for Weil, recommending bandwidth and resource requirements for their applications per my findings. Assisted with the coordination of developing and deploying a new OS image for laptops and PCs.
Plaza Auto Mall Project (Automotive Industry): Administered the transition of 150 users from a Macintosh environment to a Windows 7 environment. Created and maintained GPOs as well as customized polices per the CTO’s preferences. Setup Windows 2003 domain controllers and file servers in a VMware ESX environment. Administered LAN and PCs after the rollout. Addressed issues in quick and efficient manners.
HESS Citrix Packaging Project (Oil industry): Liaison between Hess’ business units and Eden’s technical units, ensuring SLA times are met and proper communications are formed between the two groups. Developed packaging environments for the Eden packaging team as well as recommended test and install procedures for Hess’ team.
Relevant experience prior to 2005 (over 10 years’ worth) available upon request.
Education
November 2020
Leading SAFe 5.0 (SA-09) Course
Wiley
November 2020
Microsoft Azure Fundamentals Course
Microsoft
November 2020
Securing Microsoft Office 365
Microsoft
April 2015
ITIL® Foundation Certification in IT Service Management
Axelos
June 2000
B.Sc. Computer Science - Network Administration Major
City University of Seattle
References
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I confirm that I have dealt with Islam Shamseldin since 2005. His input has been a major factor in our website's success, helping it to become one of the most visited resources of its kind on the Internet.
Alejandro Diaz E-commerce Developer / SEO Specialist -
I confirm that Islam Shamseldin has provided valubale consultation to us since 2019, during which time he enhanced our End User Technologies ecosystem substantialy.
Mackenzie Huffman Chief Technical Officer -
I have known Islam Shamseldin for 10 years as a well respected IT executive. I can confirm that he is a man of great integrity, is very talented (think 'genius level'), is extremely dedicated to his family and work, and has been very profitable to my company.
Martin Braun Chief Executive Officer -
Islam Shamseldin's in-depth review and analysis of our Infosec policies and infrastructure, helped open our eyes to certain key areas that we would've missed. He also did this while keeping us in budget!
Sania O'Rielly CISO
Location and Salary Requirements
I am currently located in the Tampa Bay area (Wesley Chapel), Florida. I am open to remote only, hybrid remote/office or office only (note: office only in the Tampa,FL area). My current salary requirements (based on current salary + years of experience, compared against the current market rate) are: $240,000+ per annum plus benefits. For contract jobs, I only do Corp-to-Corp (yes I have a registered AND insured business). My current rate for consulting agencies and direct consultant engagement is $225/hour. As always, salary may be negotiable to a certain extent, and is contingent upon the area of employment and job responsibilities.
What you will receive in lieu of the above is a top notch IT executive who goes out of his way to produce better than expected results and get your return on investment, year over year. So much can be said about a person, but unless you experience what they have to offer, you will truly find the value of their presence. So don’t delay and schedule an interview today.Residential Status and Languages
U.S. Citizen authorized to work in all 50 states. Fluent in English and Arabic. Basic knowledge of French and Polish. Traveled, as well as have done business, within several states and countries and am aware of customs and legalities within different regions of the world. Countries I have either travelled to and/or done business with: Egypt, Poland, United Kingdom, Germany, Brazil, China, Singapore, Russia, Australia, India, Sri Lanka and France.
Contact Me
Feel free to contact me
- Address Wesley Chapel, FL 33545
- phone Call Me via LiveAdivce
- E-mail Click to e-mail directly